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Privacy Policy

Effective Date: 05/01/2025
 

Appellate ("we," "us," or "our") is committed to protecting the privacy and security of the individuals and entities who use our towing management platform. This Privacy Policy outlines how we collect, use, store, and share information when you access or use Appellate.
 

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use Appellate.
 

1. Information We Collect

We may collect the following types of information when you use Appellate:
 

a. User and Agency Information

  • Name, agency affiliation, role/title

  • Contact information (e.g., email address, phone number)

  • Login credentials and activity logs
     

b. Vehicle and Incident Data

  • Towed vehicle details (VIN, license plate, make/model)

  • Owner/operator details, when submitted

  • Towing reason, location, and time

  • Officer notes, dispatch records, and documents uploaded
     

c. Vendor and Tow Company Information

  • Company name, license and insurance documentation

  • Assigned drivers and equipment information

  • Compliance history and service records
     

d. Usage and Technical Data

  • IP addresses, browser type, device identifiers

  • Pages visited and actions taken within the platform

  • Timestamps and audit logs for accountability
     

2. How We Use Information

We use the information we collect to:

  • Deliver and maintain the Appellate platform

  • Facilitate lawful towing operations and agency workflows

  • Support audit trails and compliance with public sector standards

  • Improve system performance, usability, and reliability

  • Respond to customer service requests and technical issues

  • Meet legal, regulatory, or contractual obligations
     

We do not sell or share your personal information for marketing purposes.
 

3. Information Sharing

We only share information under the following conditions:
 

  • With authorized users: Within your agency or vendor organization, based on user roles and access levels

  • With government entities: As required to comply with lawful requests or applicable laws

  • With service providers: Who assist us in operating the platform (e.g., cloud hosting, email delivery), bound by confidentiality agreements

  • For public record compliance: When applicable, data may be subject to public disclosure laws (e.g., FOIA or state equivalents)
     

We do not share information with advertisers or unrelated third parties.
 

4. Data Retention

We retain information only as long as necessary to fulfill operational, legal, or compliance purposes, or as required by the agency’s data retention policies.
 

You may request deletion of certain data, subject to applicable laws and law enforcement protocols.
 

5. Data Security

We implement technical and administrative safeguards to protect data, including:

  • Encrypted transmission (TLS/SSL)

  • Access controls and user authentication

  • Activity logging and anomaly detection

While we strive to protect your information, no system can guarantee complete security.
 

6. Your Rights & Choices

Depending on your jurisdiction, you may have rights regarding your personal information, such as:

  • Requesting access to data we hold about you

  • Correcting inaccurate or outdated information

  • Requesting deletion (when applicable and permitted)
     

To exercise these rights, please contact your agency administrator or account representative.
 

7. Children's Privacy

Appellate is intended for use by professional agencies and is not directed at children under the age of 13. We do not knowingly collect personal information from minors.
 

8. Changes to This Policy

We may update this Privacy Policy periodically. We’ll notify users of significant changes via email or platform notices. Continued use of the platform after updates constitutes acceptance.
 

9. Contact Us
If you have questions or concerns about this Privacy Policy or your data, contact us at

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